FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ page! We’re here to answer all your questions and make your experience with us as smooth as possible. If you can’t find the answer you’re craving, don’t crumble under pressure – just reach out to our super-sweet customer support team. We’re always here to lend a helping hand.
How do I place an order?
Placing an order is simple! Browse our Shop page, select your desired cookies, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.
What is your return policy?
Due to the perishable nature of our products, we’re unable to accept returns or offer refunds for cookies that have been delivered. If there’s an issue with your order, such as a missing item or damage during shipping, please contact us within 48 hours of receiving your order, and we’ll make it right.
Do your cookies contain allergens?
Unless specifically labeled otherwise, all Baked by Joy cookies contain wheat, milk, egg, and soy. Some cookies may also contain peanuts or tree nuts.
All cookies are prepared on shared equipment that processes products containing peanuts, tree nuts, milk, eggs, soy, and wheat. While we take care in preparation, we cannot guarantee the absence of cross-contamination.
Our Ube and Pandan cookies are dairy-free, while the rest of our cookies contain dairy. Additionally, we currently offer only two vegan-friendly flavors.
At this time, we do not offer gluten-free options.
If you have questions about food allergies or ingredient sensitivities, please contact us before placing your order.
How should I enjoy my
Baked by Joy cookies?
Fresh-baked cookies are best enjoyed as soon as possible, which is why we bake all our cookies on the day of your pick-up.
Whether you get them from one of our partnered stores or have them shipped to your door, they’re designed to taste amazing. We include reheating instructions to help you recreate that fresh-out-of-the-oven experience, but our Ube and Pandan cookies are perfect as is—no reheating necessary! Enjoy each bite knowing it’s made with love and care, just for you.
Do you ship nationwide?
Yes! Enjoy six classic flavors and specialty flavors, baked fresh to make your day sweeter. We offer vegan and dairy-free options, though gluten-free is not available at this time.
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Your cookies are baked to order, individually wrapped for freshness, and shipped every Wednesday. Be sure to place your order by Tuesday night to ensure it ships the same week. Orders placed after this time will ship the following Wednesday.​
How does local pick-up and delivery work?
At Baked by Joy, we bake fresh batches of our classic cookie flavors every week, including popular favorites like Chocolate Chip, Ube, and Buko Pandan.
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Our specialty flavors rotate weekly during the spring, summer, and fall seasons, offering something new and exciting each week. In the winter season, we feature monthly specialty flavors, giving you the chance to enjoy a different flavor each month. Each batch is freshly baked to ensure the highest quality and taste.
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Since our cookies sell out quickly, we highly recommend pre-ordering as soon as our website opens on Tuesdays. All orders must be placed by Friday for pickup on Friday or Saturday. This helps guarantee that your favorites are reserved and ready for you.
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Whether you're stocking up for the week or planning for a special occasion, we have the perfect cookies for any time.